1. Delivery Terms

  • Orders are processed within 1–3 business days after payment confirmation.

  • Deliveries within Turkey are made via contracted cargo companies. International shipments may vary depending on customs and carrier conditions.

  • Shipping fees are calculated automatically at checkout based on the destination and package weight.

  • Once your order is shipped, a tracking number will be sent to your registered e-mail address.

  • Teknovizyon Grup is not responsible for delays caused by the courier, customs procedures, or incorrect address information provided by the customer.

2. Delivery Times

  • Domestic delivery time: 2–7 business days (depending on region).

  • International delivery time: 7–15 business days, depending on destination and carrier.

  • Orders placed on weekends or official holidays will be processed on the next business day.

3. Return Policy

  • Customers have the right to request a return or exchange within 14 days of receiving the product.

  • The product must be unused, undamaged, and in its original packaging.

  • Returns are not accepted for products that have been installed, used, modified, or show signs of tampering.

  • For electronic components and batteries, returns are only accepted if the product arrives defective or incorrect.

  • Return shipping costs are the responsibility of the customer unless the product was shipped incorrectly or defective.

4. Return Procedure

  1. Contact our support team at info@teknovizyongrup.com with your order number and reason for return.

  2. Our team will review your request and provide the return address and instructions.

  3. Once the product is received and inspected, the refund will be processed within 5–10 business days to your original payment method.

5. Damaged or Missing Items

  • Please check your package upon delivery. If you notice any damage or missing items, inform the courier immediately and contact us within 24 hours.

  • Claims submitted after this period may not be accepted.

6. Contact Information

📍 Teknovizyon Grup Elektromekanik İnşaat ve Dış Tic. Ltd. Şti. Polat Tower No:1, İç Kapı No:129, Mahmutbey Mah., Taşocağı Yolu Cad., Bağcılar / İstanbul, Türkiye
📞 +90 507 526 2289
📧 info@teknovizyongrup.com