1. Delivery Terms
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Orders are processed within 1–3 business days after payment confirmation.
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Deliveries within Turkey are made via contracted cargo companies. International shipments may vary depending on customs and carrier conditions.
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Shipping fees are calculated automatically at checkout based on the destination and package weight.
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Once your order is shipped, a tracking number will be sent to your registered e-mail address.
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Teknovizyon Grup is not responsible for delays caused by the courier, customs procedures, or incorrect address information provided by the customer.
2. Delivery Times
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Domestic delivery time: 2–7 business days (depending on region).
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International delivery time: 7–15 business days, depending on destination and carrier.
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Orders placed on weekends or official holidays will be processed on the next business day.
3. Return Policy
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Customers have the right to request a return or exchange within 14 days of receiving the product.
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The product must be unused, undamaged, and in its original packaging.
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Returns are not accepted for products that have been installed, used, modified, or show signs of tampering.
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For electronic components and batteries, returns are only accepted if the product arrives defective or incorrect.
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Return shipping costs are the responsibility of the customer unless the product was shipped incorrectly or defective.
4. Return Procedure
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Contact our support team at info@teknovizyongrup.com with your order number and reason for return.
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Our team will review your request and provide the return address and instructions.
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Once the product is received and inspected, the refund will be processed within 5–10 business days to your original payment method.
5. Damaged or Missing Items
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Please check your package upon delivery. If you notice any damage or missing items, inform the courier immediately and contact us within 24 hours.
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Claims submitted after this period may not be accepted.
6. Contact Information
📍 Teknovizyon Grup Elektromekanik İnşaat ve Dış Tic. Ltd. Şti. Polat Tower No:1, İç Kapı No:129, Mahmutbey Mah., Taşocağı Yolu Cad., Bağcılar / İstanbul, Türkiye
📞 +90 507 526 2289
📧 info@teknovizyongrup.com